We have structured our entire organization around industry divisions so account representatives are specifically skilled to handle your needs. These divisions include:
Medical
Commercial
Education
Transportation
Division teams are educated in the terminology and requirements of individual industries to ensure they can assist every client and consumer to the greatest of expectations.
Your account receives immediate attention when trusted to Key Collection Services. Within minutes of receiving the account information, it is placed in the hands of a trained professional collection specialist for initial contact.
Specialized training:
Each collection specialist is chosen through a selective recruitment process and is specially trained through our partnership with the Maine Community College System. They are skilled in industry leading technology and inbound/outbound call management. We have built-in safe guards to protect your information plus ongoing education and testing for all staff members.
Required training also includes:
Credit Reporting
Collection Strategies
Insurance Billing
Budgeting
Detailed Recording
Consumer Relations/Negotiations
Proprietary Software/Computer
FDCPA Proficiency
Skip Tracing
Account representatives are practiced and tested in these aspects on a regular basis to ensure they are maintaining the highest integrity and professionalism.
